Emma Flynn
Tenant Engagement Consultant

See how I can achieve positive change in collaboration with you

Look through my services below

I am happy to arrange a free 30 minute consultation virtually

Introductory Consultation

Expert Guidance from a Customer Experience Practitioner

Have you been inspected and need some targeted guidance and support now?
Not sure if you meet consumer regulatory requirements and want some honest and independent feedback?
Looking to maximise how residents influence all services and decisions that affect them?
Want to strengthen evidence that supports and drives continuous improvement across TSMs?
Are you using existing data and insight to ensure diversity and inclusion across your service provision?
I can work across all housing services including complaints, resident engagement in building safety, governance
Email me emmaflynntec@gmail.com

Working collaboratively is a superpower

I bring people together, working with staff, leadership teams, boards, councillors and tenant groups to explore what organisations are doing well, identifying quickly what can be improved and design the right interventions
I can review strategy, policy and practice across any service area and design approaches for improvement
I can offer days, weeks or months to review and report and facilitate and implement
Email me emmaflynntec@gmail.com

Expert facilitation and implementation

I use appreciative inquiry and work with you to improve services and design interventions that will support change programmes
I can provide independent reports, action plans and facilitate implementation of new frameworks
I can implement improvement plans for you, engaging teams and stakeholders
We can work together to ensure you not only meet regulatory expectations but exceed them and secure positive gains for your business and for your communities
Let us co-create to ensure positive, inclusive and sustainable services
Email me emmaflynntec@gmail.com

Grow your people

Change means significant work to get people on board with new ideas - I have proven success in working collaboratively on major transformation projects
I can enhance your approach to on-boarding and have proven techniques to remove silo working and improve efficiency
I work with Executive teams, boards, councillors and Select Committees as well as communities, operational teams and individual residents
I have mentoring and coaching experience
I can work with you to assess your culture, current approach and to explore where and how change can lead to success
Email me emmaflynntec@gmail.com

Grow your business, achieve your goals

Do you have measures in place to capture changes as a result of interventions?
Let's talk about how we can measure and capture change that really demonstrates the difference engagement is making to your organisation and communities
I have proven results delivering major transformation projects as well as interim short term projects
Email me emmaflynntec@gmail.com

Call me to talk through your requirements 07801 481237